Frequently Asked Questions.
Is the plant I have chosen in stock?
We update the website daily and on the main selections you will normally only see plants that are immediately available. If a plant is temporarily out of stock then there will be a clear red notice at the end of the detailed plant description stating when we expect to have them available or asking you to get in touch for more details.
Sometimes a particular plant will be available again later in the week or will be coming into season shortly and you may be happy to wait. You can therefore order plants which are "on order" but you will see the "next available date" will be adjusted on the order form.
How big will the plant be when it arrives?
The photos on the site are picture we took ourselves of the actual plants we have ready to send out - so they are as accurate as possible, bearing in mind that plants vary. The heights are given (measured from the bottom of the pot to the tip of the leaves) and we change this figure if a new batch of plants comes in that is taller or shorter.
When will my plant arrive?
We can normally deliver on the next working day if you place your order before 4pm or you can choose for your plant to arrive on a specific day Monday to Saturday.
When you first reach the order form you will see the next available delivery date displayed - If you order before 4pm then the next available date is the next weekday if the plant is in stock. If you wish you can select a later date by clicking on the 'change date' button and using the calender. Your chosen delivery date will be clearly marked in the middle left of the order form and at the top of the confirmation page and confirmation email.
Is the delivery date guaranteed?
If you choose a courier delivery over 99.8% of orders arrive on time. If you choose Royal Mail Tracked then more than 98% arrive on time. Please note that as we allow extra time for deliveries to Northern Scotland, Ireland and UK Isles occasionally plants can arrive earlier to these destinations but they should not arrive later.
What time of day will my plant arrive?
Your plants can arrive any time up until 5pm on the day specified. The exceptions are the Royal Mail Special Delivery services which arrive before 1pm and the Saturday am courier service which arrives before noon.
How do you pack your plants? Will it be gift-wrapped?
Pictures of the packaging can be found on the link "Plant Delivery" from the top and side menu. Plants are carefully wrapped by hand and protected with tissue and kraft paper and delivered in specially designed plant boxes to ensure they arrive in perfect condition on the day. They are protected from the worst of the elements, but should be brought inside and unwrapped as soon as possible.
My gift was supposed to arrive today but I haven’t heard from the recipient – has it been delivered?
By all means do give us a call at the end of the day for your own peace of mind. 99.8% of courier deliveries are delivered on time but by 5pm we are normally able to tell you what time it was delivered and if it was left safe or signed for.
I ordered a plant earlier but now it is showing as out of stock on the website – will I still get my plant?
Yes, we will have reserved a plant for you in our stock calculations. In the unlikely event that a plant reserved for you is not looking at it’s best on the day of despatch or if a scheduled plant delivery is late on arrival to us we will always attempt to contact you by phone and email to offer you a substitution or a delayed delivery.
I want to send two or more identical plants to the same address can I do that?
Yes, on the order form, underneath the special instructions box simply amend the ‘quantity’ box to the correct number from 1-9. The good news is that you only pay one courier delivery charge however many plants you order. For orders of more than 9 identical plants call us on 0845 226 8026 and speak to Emily for a reduced rate.
I want to send two different plants to the same address can I do that?
Yes, simply go through to the order form once you have chosen the first plant and then use the button in the top right of the order form to ‘add another gift’. The good news is that you will only pay one courier delivery charge.
I want to send two different gifts to different addresses can I do that?
Yes you can but because they have different address details and often messages they need to be entered as individual orders. The easiest way to do this is to place one order first and then once you have pressed ‘Purchase Now’, confirmed your order and reached the order confirmation page you will have the option to either 'Send the same plant', 'Choose different plant' or 'Print Order Confirmation'. When you do this your previous order details will still be displayed on the screen to make things quicker for you and you can then amend any details that are different for your second order including the plant choices themselves. For security reasons you will however need to re-enter your credit or debit card details.
Does my plant arrive with care instructions?
Yes all our plants are sent with our customised A5 care instructions and in some cases additional colour labels on the plants themselves. If you are in any doubt about how to care for your plant after arrival please do drop us a line by email or by phone on 0845 226 8026 and we will do our best to help.
Do you have any more information available on long term care of my plants?
Yes, we have more detailed care instructions for chilli plants, citrus trees and pineapple plants available from the left hand menu. If you still have questions about caring for your plants including situation, watering, feeding or pruning queries then please do drop us an email or give us a call on 0845 226 8026.
My present is a gift can you make sure there is no invoice with the plant?
The majority of our plant deliveries are gifts so we never include payment prices or details in with your plants unless you specifically request that we do.
Is your website secure?
Yes, all communication with the secure order form is securely encrypted and all payments are processed by PayPoint.net and Streamline Merchant Services. When you are on the order form you will notice that the web address becomes https:// and a small padlock will be displayed to the right of the address bar in Internet Explorer. We do not store any of your payment details ourselves and never pass any of your customer details to outside parties. Please see our security page on the left hand menu for more reassurance.
I understand that the website is secure, but I still want to order by phone is that ok?
Certainly we understand that not everybody feels comfortable ordering online so by all means give us a call on 0845 226 8026 or on 01825 721162 and our team will be happy to take your order for you.
I’m interested in a plant that I can’t see on your website to you have them in stock?
All our plants are arranged in seasonal selections and if we have a plant in stock and they are looking good you can view them using ‘All Plants in stock’ from the left hand menu. If the plant you are looking for is not listed then you are welcome to drop us an email or give us a call on 0845 226 8026 to find out if it is something we expect to stock this year and when they will be available.
My plant was supposed to arrive today but it’s 4’o clock and it still isn’t here? What can I do?
It is always worth checking that it has not been left safe outside the property or with a reception desk or neighbour. If this is not the case, then do call us straight away and we will chase it up for you. Where necessary we will contact the individual drivers to establish where your plant is and will do everything we can to ensure it is delivered by the end of the day.
Do you send to the Republic of Ireland?
Unfortunately we have had to withdraw the service to the Republic of Ireland as we were having some trouble with our 'overseas' courier. We do expect to be able to send to Southern Ireland again soon using our normal couriers.
Do you send to Europe or elsewhere Overseas?
Unfortunately we have had some problems with courier services overseas, both with plants being held up at customs and with overseas couriers failing to handle the plants properly in transit. We have therefore had to suspend this delivery option until we can be confident of providing a more reliable service. We're really disappointed to have to do this but hope to have some more news in 2014.
I have more questions about the delivery services and postcodes that you delivery to. How can I get more information?
We deliver to every UK postcode. Click here for another page of information including more info on deliveries to remote areas, offshore islands, and Scotland.