FAQ's
For delivery related questions please see Frequently asked Delivery Questions
Is the plant I have chosen in stock?
We update the website daily and on the main selections you will normally only see plants that are immediately available. If a plant is temporarily out of stock then there will be a clear red notice stating when we expect to have them available or asking you to get in touch for more details.
Sometimes a particular plant will be available again later in the week or will be coming into season shortly and you may be happy to wait. You can therefore order plants which are "on order" but you will see the "next available date" will be adjusted on the order form.
How big will the plant be when it arrives?
The photos on the site are pictures we took ourselves of the actual plants we have ready to send out - so they are as accurate as possible, bearing in mind that plants vary. The heights are given (measured from the bottom of the pot to the tip of the leaves) and we change this figure if a new batch of plants comes in that is taller or shorter.
How do you pack your plants? Will it be gift-wrapped?
Pictures of the packaging can be found on our main "Delivery" which is also available from the top and footer menu. Plants are carefully wrapped by hand and protected with tissue and kraft paper and delivered in specially designed plant boxes to ensure they arrive in perfect condition on the day. The wrap and boxes mean your gift is protected from the worst of the elements, but they should be brought inside and unwrapped as soon as possible.
I ordered a plant earlier but now it is showing as out of stock on the website – will I still get my plant?
Yes, we will have reserved a plant for you in our stock calculations. In the unlikely event that a plant reserved for you is not looking in perfect condition on the day of despatch, or if a scheduled plant delivery is late on arrival to us, we will always attempt to contact you by phone and email to offer you a substitution or a delayed delivery.
I want to send two or more identical plants to the same address can I do that?
Yes, when selecting your plant amend the quantity of plants you would like underneath the pot and greeting card options. You can also amend the quantity on the order review section of the order form. For orders of more than 9 identical plants, call us on 01825 721162 and speak to Emily for a reduced rate.
I want to send two different plants to the same address can I do that?
Yes, use the 'buy now' button to add the first plant to your order and then use either the home button in the top left of the order form or the 'continue shopping' button in the bottom right to browse and then 'buy now' again. The good news is that you will only pay one courier delivery charge per delivery address and if your order total goes over £60 the standard delivery charge of £6 will automatically be deducted from your order total.
I want to send two different gifts to different addresses can I do that?
Yes, you can but because they have different address details and often messages they need to be entered as individual orders. The easiest way to do this is to place one order first and then once you have pressed ‘Place Order Now’, confirmed your order and reached the order confirmation page you will have the option to either 'Send the same plant', 'Choose different plant' or 'Print Order Confirmation'.
When you do this your previous order details will still be displayed on the screen to make things quicker for you and you can then amend any details that are different for your second order including the plant choices themselves. For security reasons you will however need to re-enter your credit or debit card details.
Does my plant arrive with care instructions?
Yes, all our plants are sent with our easy to follow A5 care instructions and in some cases additional colour labels on the plants themselves. If you are in any doubt about how to care for your plant after arrival please do drop us a line by email or by phone on 01825 721162 and we will do our best to help.
Do you have any more information available on long term care of my plants?
Yes, we have more detailed care instructions for chilli plants, citrus trees and pineapple plants available from the sitemap on the footer menu. If you still have questions about caring for your plants including situation, watering, feeding or pruning queries then please do drop us an email or give us a call on 01825 721162.
My present is a gift can you make sure there is no invoice with the plant?
The majority of our plant deliveries are gifts so we never include payment prices or details in with your plants unless you specifically request that we do.
Is your website secure?
Yes, all communication with the secure order form is securely encrypted and all payments are processed by SagePay or PayPal. You will notice that our web address is https:// and a small padlock will be displayed to the right of the address bar in Internet Explorer. We do not store any of your payment details ourselves and never pass any of your customer details to outside parties. Please see our security page on the footer menu for more reassurance.
I understand that the website is secure, but I still want to order by phone is that ok?
Of course, we understand that not everybody feels comfortable ordering online so by all means give us a call on 0845 226 8026 or on 01825 721162 and our team will be happy to take your order for you.
I’m interested in a plant that I can’t see on your website do you have them in stock?
All our plants are arranged in seasonal selections and if we have a plant in stock and they are looking good you can view them using ‘Plant Gifts’ from the top menu or by entering the name of the plant in the search box. If the plant you are looking for is not listed then please do drop us an email or give us a call on 01825 721162 to find out if it is something we expect to stock this year and when they will be available.
My plant was supposed to arrive today but it’s 4’o clock and it still isn’t here? What can I do?
The first thing to do is to check your tracking information, you should have received an email with this if you have chosen to send your gift on a tracked service. It is always worth checking that it has not been left safe outside the property or with a reception desk or neighbour. If this is not the case, or if there are any problems reported on your tracking details, then do call us straight away and we will chase it up for you. Where necessary we will contact the individual drivers to establish where your plant is and will do everything we can to ensure it is delivered by the end of the day.
I have more questions about the delivery services and postcodes that you deliver to. How can I get more information?
We deliver to every UK postcode but unfortunately plants over 60cm cannot be sent to UK isles and the cost to more remote areas can be really expensive with the couriers. We have tried to offer as many options as possible and you will see the relevant service choices once you have entered your delivery postcode on the order form.
More general information on our delivery services and pictures of how we wrap and send our plants can be found on our main delivery page.
If you still have queries we have compiled two detailed (sorry!) pages that should cover all of your delivery queries.
- Frequently Asked Delivery Questions
- Delivery Help for guidance on choosing between our delivery services.
If you have any further questions please do drop us an email or call us on 01825 721162.
