Frequently Asked Delivery Questions?
Answers to commonly asked delivery questions
What happens if they are not in?
If no one is home when a delivery is attempted, our delivery services will normally try to follow your delivery instructions as entered on the order form. If you do not amend the default delivery instructions to 'leave safe if out' then this authorises the delivery driver to leave safe on a doorstep or wherever they feel is appropriate. If they really don't feel that this is a good idea (ie. it's a main road or terraced block and they feel it wouldn't be safe they may return the box to the delivery depot for redelivery the following day). If it's not possible for the driver to follow the safe place instructions then a card will be left stating attempted delivery and you will also be notified by email (or by text if you have given us your mobile number). With both DPD and Royal Mail Tracked services if they are not able to deliver on the first day the parcel will automatically be routed for redelivery the following day. The tracking emails provided by dpd also give options to redeliver on a specific alternative day, to a neighbour or to the recipients nearest pick up shop. Please note that as plants are perishable items we strongly recommend that re-deliveries are arranged as soon as possible.
Can I get my gift delivered at the weekend?
Yes, choose your preferred delivery date including Saturdays and Sundays on the order form and your delivery options will automatically change. Please note that smaller items can be delivered on a Saturday for no extra cost using the default Royal Mail Tracked service. Saturday and Sunday services by courier start from £11.
Can I deliver to a Business Addresses?
Of course, do bear in mind though that plants sent to hospitals, military bases and business addresses will be delivered to a main reception or mailing room prior to internal distribution. We recommend that plants sent to these locations be requested for delivery on a weekday and not on a Saturday. In a big office it's usually best to ask for a signature.
When will my plant arrive?
We can normally deliver on the next working day if you place your order before 4pm Monday to Friday. Alternatively you can choose for your plant to arrive on a specific day Monday to Sunday using the calendar on the order form.
Is the delivery date guaranteed?
Over 99% of orders arrive on time and in the extremely unlikely event that you gave us the right address and your plant is late we will refund your delivery with our apologies. Please note that as we allow extra time for deliveries to Northern Scotland and UK Isles, occasionally plants can arrive earlier to these destinations but they should not arrive later. The only services where we cannot guarantee the delivery date are the Royal Mail: 24hr/1st class service and the Royal Mail: Economy Tracked Service and even then over 95% of these deliveries still arrive on time. Please note that it is your responsibility to provide us with the correct delivery address.
What time of day will my plant arrive?
Our delivery services deliver from 8am to 6pm (sometimes later at peak times) and your delivery will be made between these hours. We can't tell you the exact time your plant will arrive in advance but with our tracked courier services you will receive notification of a 1 hour delivery slot on the day of delivery. This will come by email and also by text if you give us your mobile number on the order form.
How do you pack your plants? Will it be gift-wrapped?
Pictures of the packaging can be found on the link "Plant Delivery" from the top menu. Plants are carefully wrapped by hand and protected with tissue and kraft paper and delivered in specially designed plant boxes to ensure they arrive in perfect condition on the day. The wrap and boxes mean your gift is protected from the worst of the elements, but they should be brought inside and unwrapped as soon as possible.
My gift was supposed to arrive today but I haven’t heard from the recipient – has it been delivered?
Please check your emails (including any clutter or junk mail folders) for delivery updates on the day of delivery. These (and text messages if you gave us your mobile number) will come through in real time and our couriers normally deliver up until 6pm. 99.8% of courier deliveries are delivered on time but if you are unsure or you can't access or find your email notification then please do give us a call on the number at the top of the page and we'll check for you.
I want to send two or more identical plants to the same address can I do that?
Yes, when selecting your plant amend the quantity of plants you would like underneath the pot and greeting card options. You can also amend the quantity on the order review section of the order form. For orders of more than 9 identical plants, call us on 01825 721162 and speak to Emily for a reduced rate.
I want to send two different plants to the same address can I do that?
Yes, simply go through to the order form once you have chosen the first plant and then use the 'continue shopping' button in the bottom right of the order form to browse for your next plant. The good news is that you will only pay one courier delivery charge for up to 10 plants to one address.
I want to send two different gifts to different addresses can I do that?
Yes you can, but because they have different address details and often messages they need to be entered as individual orders. We advise that you either log in to your account or create a new account before doing this. This is the only way to save your information from one order to the next. At the top of the order form or in the top right of the screen you can log in at any time. If you don't have an account it is very easy to follow this link and 'create a new account' with a simple password. Once you have placed the first order you will then have the opportunity to 'continue shopping' from the order confirmation page and your own details will be pre entered for you on the order form when you next come to it.
Do you send to the Republic of Ireland or Northern Ireland?
Unfortunately due to the introduction of new customs paperwork and phytosanitary certificates post-brexit we are no longer able to ship to Northern Ireland or the Republic of Ireland. We are absolutely gutted about this and we hope that in the future we can reintroduce this service.
Do you send to Europe or elsewhere Overseas?
Unfortunately, we are not able to deliver outside mainland UK at the moment. We are hoping to reintroduce a European delivery service in the future once common sense has returned to the way the customs paperwork now works.
I have more questions about the delivery services and postcodes that you deliver to. How can I get more information?
We deliver to all postcodes in mainland England, Wales and Scotland and to most English and Scottish Isles.
See our delivery page for general information and pictures about how we send our plants and the delivery services available.
See our delivery help page for more detailed information and help choosing between delivery services.
For more general questions on our plants or availability see Frequently Asked Questions.